Lourdes SaezBusiness Transformation & Customer Operations Leader

She is curious, restless, and always attentive to what is coming next. She is able to understand new technologies while asking the most important question: how they can bring real value to the customer and to the business.

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I have known Lourdes for many years, and if I had to highlight one thing about her, it would be her extraordinary ability to understand the business while never losing sight of people. And you will know exactly what I mean when I say that there are people you work with and, over time, you realize that they are not only great professionals, but also good people worth having close by. Lourdes is definitely one of them.

She knows a great deal about customer experience, business, and digital transformation, but I believe what truly makes her special is that she does not stay at the theoretical level. She has the ability to understand a problem, put herself in the customer’s shoes, think it through, and find a solution that also makes sense for the business.

She is curious, restless, and always attentive to what is coming next. She is able to understand new technologies while asking the most important question: how they can bring real value to the customer and to the business. And she usually does so with a great deal of common sense, which is not always as obvious or as easy to find as it may seem. But above all, Lourdes is a great colleague: committed, generous, approachable, and with a strong personality. What makes a huge difference is that she knows how to listen, accept other points of view, and work as part of a team. She inspires trust and helps the people who work with her give their best, and I consider that an outstanding quality.

I have been fortunate enough to know Lourdes both professionally and personally, to see up close the way she faces challenges, her commitment, and the high standards she sets for herself. That is why I have no hesitation in recommending her. She is one of those professionals who leaves a lasting impression through her knowledge, but above all through her attitude, her judgment, and the way she makes the people around her feel.

In any project we shared, I have never been more certain that the goals would be achieved.

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I have been fortunate enough to share two professional experiences with Lourdes. In the first, I found her ability to persuade people to join her initiatives, no matter how complex, truly admirable, as well as her courage to launch intricate digitalization projects and bring solidity and continuity to each one.

During our second experience together, I discovered her ability to adapt to shifting and complex situations, showing a great talent for reaching consensus, solving problems, improving the final product, and making it all look easy. In any project we shared, I have never been more certain that the goals would be achieved. She is an outstanding professional—the kind who makes a real difference through both her knowledge and intelligence, as well as her character.

One of her greatest strengths is her ability to combine three dimensions that rarely coexist in such perfect balance: business acumen, customer empathy and operational efficiency. Lourdes understands that optimising processes is not simply about reducing costs, but about creating better experiences and driving sustainable growth.

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Lourdes is an exceptional professional with deep knowledge of the telecommunications industry and extensive experience leading digital transformation.

One of her greatest strengths is her ability to combine three dimensions that rarely coexist in such perfect balance: business acumen, customer empathy and operational efficiency. Lourdes understands that optimising processes is not simply about reducing costs, but about creating better experiences and driving sustainable growth.

She also has a remarkable talent for turning workplaces into environments where people genuinely want to contribute, grow and succeed. Her leadership style is supportive, demanding and inspiring. She is the embodiment of a servant leader: someone who puts her intelligence and experience at the service of her team, develops talent and enables those around her to reach their full potential.

Always focused on results, she never loses sight of the fact that customer and employee satisfaction are among the most powerful drivers of business growth. Working with Lourdes means learning from an outstanding leader while genuinely enjoying the journey.